Why You Should Respond to All Emails
Customer service is a lost art
Whenever I talk to an e-com business owner there’s one complaint that comes up time and time again:
“Chargebacks are killing me, I don’t know what to do.”
So I take a look at their website and the first thing I see is one of those stupid ‘customer service’ AI chatbots in the bottom right corner.
I send a screenshot to them and say “this is your problem right here.”
But many don’t want to let it go.